level303 Platform Privacy Notice

This page describes what we collect when you use level303 and how we keep that data protected. We operate live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, MotoGP, badminton), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and slot games. To deliver these services, we collect your name, email, identity documents, payment information, and betting history. We encrypt all data in transit and at rest, store your payment details only with certified third-party processors, and never sell your information to marketers or data brokers.

Our privacy policy applies whenever you access level303 — whether via web browser or mobile app. We comply with Indonesian data protection principles and international standards. If you have questions about how we handle your data, our support team is available via email and in-app help widget during business hours.

By using level303, you acknowledge that you have read this privacy notice and agree to our data practices outlined below. Our services are available only where local law permits — verify compliance with your jurisdiction's law before accessing the platform.

What data we collect when you join level303

When you create an account on level303, we collect your full name, date of birth, email address, phone number (optional), and residential address. We also collect a scanned copy of your identity document (KTP, passport, or driving licence) for Know Your Customer (KYC) verification — a compliance requirement that protects both of us from fraud and money-laundering risk.

Once your account is active, we collect additional data continuously: your payment method details (but not full card numbers — those go directly to certified payment processors), deposit and withdrawal records, betting history (date, time, game, stake, outcome, balance change), and account activity (login times, device type, IP address). We also collect information about your interactions with our support team (emails, chat messages, queries, resolutions).

We use cookies and similar tracking technologies to remember your login preferences, language choice, and table preferences. Cookies are small text files stored on your device that allow us to recognise you on return visits and improve your experience. You can disable cookies in your browser settings, though this may affect some level303 features.

We do not collect biometric data, voice recordings, or video of you unless you voluntarily provide video during a support call.

How we use your data on level303

We use your name and identity document to verify your identity and comply with financial regulations. We use your email and phone to send account notifications (new logins, password resets, deposit confirmations, withdrawal processing updates). We use your payment information to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We use your betting history to calculate your account balance, generate session summaries for your review, detect fraud patterns (e.g., unusual betting behaviour), and comply with anti-money-laundering reporting requirements. We do not use your betting data to build marketing profiles or personalised advertising.

We use your IP address and device type to detect unauthorised access attempts and maintain platform security. We use your support interactions to improve our help content and train our support team.

KYC (Know Your Customer): Identity verification process we conduct at account opening. Required by Indonesian financial regulations. We use your identity document only for this verification.
TLS encryption: Industry-standard security protocol. All communication between your device and our servers is encrypted so third parties cannot intercept your data.
Cookies: Small text files stored on your device. We use them to remember your preferences, language choice, and login status. You can disable them in your browser settings.

Who we share your data with

We do not sell or rent your personal data to third parties for marketing purposes. We share your data only where necessary to deliver our services or comply with law:

Payment processors: We share your payment method details with certified third-party processors (e.g., your bank, payment gateway provider). We do not store your full card number — only your payment method type and last four digits.
Compliance and regulators: We share identity verification and transaction data with Indonesian financial authorities where required by anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations.
Customer support: Our support team accesses your account data (history, balance, disputes) to help resolve your issues. Support staff sign confidentiality agreements.
Data processors: We use cloud storage providers and email services that process your data on our behalf. These processors are contractually bound to maintain confidentiality and follow our security standards.

We may also share aggregated, anonymised data (e.g., "many active users accessed level303 in Jakarta last month") with analytics partners to understand usage trends. This data cannot identify you.

Our commitment to data security on level303

We encrypt all communication between your device and our servers using TLS 1.2+ protocols. Your account session is isolated — other players cannot access your balance, history, or personal information. Our servers are located on secure infrastructure with firewalls, intrusion detection, and regular security audits.

Your identity documents and payment information are stored separately from your account balance data. Access to these sensitive files is restricted to authorised personnel only. We do not retain your identity documents longer than required by Indonesian financial regulations, then we securely delete them.

If we detect a data breach affecting your account, we notify you immediately via email and in-app alert. We will guide you through account recovery and, if necessary, offer account credits for any losses directly caused by the breach.

We do not store your password in plain text. When you set a password, we hash it using industry-standard algorithms so even our staff cannot retrieve it. If you forget your password, we send a reset link to your registered email — you must verify your identity before creating a new password.

Note: Our servers may sit outside your jurisdiction (e.g., in regional data centres serving Southeast Asia). By using level303, you consent to your data being transferred to and stored in these locations, subject to industry-standard encryption and security practices.

Your rights and data retention on level303

You have the right to access your personal data anytime. Log into your level303 account, navigate to Settings, and download a copy of your account details, session history, and profile information. You also have the right to correct inaccurate information — contact our support team to update your name, address, or email.

You have the right to request deletion of your account and associated data. Contact our support team to initiate account closure. We will delete your session history and personal information within 30 days of closure, except where required by law to retain records (e.g., AML compliance documents, which we retain for five years as mandated by Indonesian regulations).

You have the right to object to data processing for marketing purposes. We do not use your data for marketing, so this right does not apply to level303. You also have the right to lodge a complaint with the Indonesian data protection authority if you believe we have mishandled your data.

How long we keep your data on level303

We retain your account data (name, address, email, phone) for the duration of your account plus two years after closure, to handle disputes and comply with financial record-keeping requirements.

We retain your betting history and transaction records for five years to comply with Indonesian anti-money-laundering regulations. After five years, we securely delete this data.

We retain your identity document (scanned KTP or passport) for the duration of your account only. Once you close your account, we delete your identity document within 30 days unless we are required to retain it for regulatory reasons.

We retain support interactions (emails, chat logs) for one year to help investigate disputes and improve our support processes. After one year, we delete old support records.

We retain cookies on your device for up to 12 months. When you clear your browser cookies, these tracking files are removed immediately.

Third-party services and links on level303

Our platform may include links to third-party websites (e.g., payment provider sites, partner pages). We are not responsible for their privacy practices. If you click a link to an external site, you leave level303 and are subject to that site's privacy policy. Always review their terms before providing data.

We may use third-party analytics services (e.g., Google Analytics) to understand how players interact with level303. These services collect anonymised data about page views, device type, and general location (city or region, not street address). This data helps us improve our platform. You can opt out of analytics tracking by disabling cookies in your browser.

Regional considerations and jurisdiction

We operate level303 for users in Indonesia and supported jurisdictions across Southeast Asia. Our primary data centre is located in the region to comply with local data residency expectations. By using level303, you acknowledge that your data may be processed in data centres outside your immediate jurisdiction, subject to industry-standard encryption and security practices.

We comply with Indonesian data protection principles and relevant regulations in the jurisdictions where we operate. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, our standard privacy commitments apply to you. If you are in a jurisdiction where we do not operate, you should not access level303 — your local law may prohibit online gaming, and we cannot ensure compliance.

During regional holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), banking systems may shift, which could affect our ability to process your data requests within standard timeframes. We will respond to all requests as soon as possible given operational constraints.

Contact us about privacy on level303

If you have questions about our privacy practices, how we handle your data, or wish to exercise your rights, contact our support team via email or in-app help widget. We are available during business hours and aim to respond to privacy inquiries within five business days.

We review this privacy notice annually and update it if our data practices change. We notify you of material changes via email at least 14 days before they take effect. Your continued use of level303 after the change date means you accept the updated privacy notice.

Our services are available only where local law permits. Verify compliance with your jurisdiction's law before accessing level303. We remain committed to protecting your data, maintaining transparency about our practices, and respecting your privacy rights throughout your time on our platform.